FAQs
Do you accept cash?
We accept Debit/Credit Cards, Cash and checks.
Note: You may tip our cleaners in cash.
How much does it cost to clean my home?
Superior Home Services pricing is based on the size of your home and the desired level of service. We operate on a flat rate basis given the number of bedrooms, and we also offer hourly services for custom jobs. Please see our Request Info page to inquire about your specific situation!
What time of day can I book?
Appointment times are available Monday through Sunday, from 8:00am to 7:00pm and we will be in touch in less than 1 hour (during business hours) to confirm if this date and time works.
How do I book?
You can call us at 203-359-3861, text us at 475-282-5793, or use our Book Now page right here on our site!
Do the cleaners bring everything necessary for cleaning?
We bring all required products to give your home a great clean, aside from a vacuum (unless requested), mop, bucket or step stool. If you’d like us to use a specific product, please let us know and leave it out for the cleaner to use.
I don’t have a vacuum, what should I do?
If you do not have a vacuum, simply request for the cleaner to bring a vacuum in the special instructions area. Please note, our cleaners do not carry large capacity vacuums. Our cleaners carry mobile vacuums as they have to travel throughout the day for jobs.
What if I don’t have a mop?
Our cleaners bring a Swiffer that can be used on non-carpeted floors.
Do you bring green cleaning supplies?
We have teams that do 100% green cleaning. Simply request it and we’ll assign a green-cleaning team at no additional charge. (Please note this requires time flexibility)
Are you a pet friendly maid service?
Yes! At Superior Home Services Cleaning we LOVE pets. All of our maids are trained to correctly deal with your furry family member.
Can I trust the cleaners?
Absolutely. All of our cleaning professionals are highly trained, background and reference checked, as well as insured and bonded.
Do I get a discount if I’m a frequent customer?
Yes, customers who sign up for recurring service are entitled to significant discounts. Contact one of our customer service agents for further information.
How often should I get my home cleaned?
Most of our customers differ in their individual needs, so it is difficult to provide specific guidance. Our most popular option is getting a cleaning every 2 weeks. By following a recurring service, you can rest assured that your home is always clean and in top shape.
Do I have to contact you every time I want a cleaning?
After you set up recurring service, we’ll be there like clockwork on the date and time you choose. We will send a reminder email the day before so you can expect us.
Do I have to be home for the cleaning?
No, just leave us a key to gain entry and we will take it from there. You can leave a key under the mat, in the mailbox, at the front-desk…what ever is most convenient for you!
How many cleaners do you send?
We assign 2 cleaners to most bookings. If we feel it is necessary to have more cleaners, we will let you know.
How long will my cleaning take?
We usually estimate 1 hour per bedroom, but we do not specify a length of cleaning. We clean until we are finished for a standard home and within reason. For special cases or extremely large homes, we may adjust the estimate and price for fairness.
How is Superior Home Services handling COVID-19?
Our top priority is the safety of our cleaners and customers. We recommend that you also review the CDC’s guidelines for reducing the spread of COVID-19. These include:
Washing hands frequently and vigorously for 20 seconds to prevent the spread of germs;
Avoiding touching of the eyes, nose, and mouth;
Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe; and
Social distancing.
We also ask that all customers proactively follow the CDC’s guidelines to reduce the spread of the Coronavirus during your bookings. Other recommendations for customers include:
Stay in a room separate from the one your cleaner is cleaning. This will (1) allow the cleaner to clean thoroughly and without interruption and (2) maintain the 6-foot person-to-person distance currently recommended by the CDC.
Cancel or reschedule bookings if you feel sick or are concerned about the wellbeing of those living in your home or your cleaner.